Privacy Policy
Summary. Kaboom Auto-Tamponneuse inc. (“Kaboom Montréal”) respects your privacy. This Privacy Policy explains what personal information we collect when you visit https://www.kaboommontreal.com/ or purchase tickets from us, why we collect it, how long we keep it, and with whom we share it. We collect only the information needed to process your ticket order, deliver it to your inbox, provide customer support, comply with the law, and improve the Website. We do not sell your personal information. You have rights of access, rectification, withdrawal of consent, deletion, and portability under Québec’s Act respecting the protection of personal information in the private sector (“Law 25”). To exercise any of these rights, contact our Person in Charge of Personal Information at support@kaboommontreal.com.
Who We Are
Kaboom Auto-Tamponneuse inc., operating under the trade name Kaboom Montréal, is a corporation incorporated under the laws of the Province of Québec. It is the enterprise responsible (controller) for the personal information collected through https://www.kaboommontreal.com/ (the “Website”).
- Legal name: Kaboom Auto-Tamponneuse inc.
- Trade name: Kaboom Montréal
- Head office: 364 rue de la Commune Est Montréal, (Quebec) H2Y 1J3, Canada
- Owner / Director: David Desjardins
- Person in Charge of the Protection of Personal Information (Law 25): David Desjardins, support@kaboommontreal.com
Scope
This Privacy Policy applies to personal information that Kaboom Montréal collects, uses, or discloses through the Website, during a ticket purchase, in the course of customer support, and through related marketing and analytics activities. It does not apply to third-party websites or services that we may link to.
Information We Collect
We collect the following categories of personal information:
- Identification & contact information: first name, last name, email address.
- Order information: items purchased, order number, session date and time, ticket reference.
- Payment information: billing details and a payment confirmation token. Full credit-card numbers are processed directly by our payment service provider; we do not store complete card numbers on our servers.
- Technical information: IP address, device type, browser type and version, operating system, referring page, and pages viewed.
- Usage information: interactions with the Website, such as pages visited, time spent, and links clicked, collected through cookies and similar technologies.
- Communications: content of any messages you send us through the contact form or by email.
We do not intentionally collect sensitive categories of personal information (such as health data or government identifiers), and we do not request a telephone number.
How We Collect Information
We collect personal information in the following ways:
- Directly from you, when you place an order, fill in the contact form, subscribe to communications, or send us an email.
- Automatically, when you browse the Website, through cookies, log files, and similar technologies (see our Cookie Policy).
- From service providers, such as our payment processor, when they confirm that a transaction has been completed.
Why We Use Your Information & Lawful Bases
We use your personal information for the following purposes, on the following legal bases under Law 25 and other applicable laws:
| Purpose | Lawful basis |
|---|---|
| Processing and confirming your ticket order, and sending you the ticket. | Performance of the sales contract. |
| Providing customer support and managing reschedule requests. | Performance of the sales contract / our legitimate interest in serving customers. |
| Sending transactional emails (order confirmation, reminders, schedule changes). | Performance of the sales contract. |
| Sending optional marketing communications (newsletters, promotions). | Your prior, express consent (which you may withdraw at any time). |
| Measuring audience and improving the Website. | Your consent for non-essential analytics cookies; our legitimate interest for aggregated, non-identifying measurement. |
| Preventing fraud, abuse, and security incidents. | Our legitimate interest and compliance with legal obligations. |
| Complying with tax, accounting, and other legal obligations. | Legal obligation. |
We do not use your personal information to make decisions producing legal or similarly significant effects on you based exclusively on automated processing.
Sharing & Disclosure
We share personal information only with the categories of recipients listed below, and only to the extent necessary for the purposes described above:
| Category of recipient | Purpose |
|---|---|
| Web hosting and infrastructure provider | Hosting the Website and storing order data securely. |
| E-commerce platform (WooCommerce) | Managing the online store, orders, and customer accounts. |
| Payment processor (Global Payments) | Securely processing card payments. |
| Email-delivery service | Sending transactional and, with your consent, marketing emails. |
| Analytics provider | Measuring Website usage in aggregated form (with your consent for non-essential cookies). |
| Cookie consent platform (CookieYes) | Recording and managing your cookie preferences. |
| Professional advisors (accountants, lawyers) | Tax, accounting, and legal compliance. |
| Government authorities and courts | When required by law or to assert or defend our legal rights. |
We require our service providers to handle personal information in accordance with this Privacy Policy and applicable law, including by entering into written agreements with appropriate confidentiality and security obligations.
We do not sell your personal information.
International Transfers
Some of our service providers may store or process personal information outside of Québec, including elsewhere in Canada, in the United States, or in the European Union. Before disclosing personal information outside Québec, we conduct a privacy-impact assessment as required by Law 25 and put in place reasonable measures (such as contractual safeguards) to ensure that the information receives an adequate level of protection. You may contact our Person in Charge to obtain more information about these assessments and safeguards.
Cookies & Similar Technologies
The Website uses cookies and similar technologies to operate the store, remember your preferences, and (with your consent) measure audience and improve the Website. A cookie banner powered by CookieYes lets you accept, refuse, or configure non-essential cookies the first time you visit, and at any time afterwards. For full details on the cookies we use, how long they last, and how to manage them, please see our separate Cookie Policy.
Retention
We keep personal information only for as long as necessary to achieve the purposes for which it was collected, or to comply with our legal obligations:
- Order and ticket data: kept for the duration of the customer relationship and for the period required by applicable tax and accounting laws (typically up to 6 years from the end of the tax year to which they relate).
- Customer-support communications: kept for up to 3 years after the last exchange.
- Marketing-consent records: kept for as long as the consent is active, plus a reasonable period afterwards to prove that consent was obtained or withdrawn.
- Website analytics: retained in aggregated or pseudonymized form according to the retention settings of our analytics provider (see Cookie Policy).
When personal information is no longer needed, we destroy or anonymize it in a secure manner.
Security Measures
We put in place reasonable physical, technological, and organizational measures to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification, including:
- TLS/HTTPS encryption for data in transit;
- access controls and authentication for our internal systems;
- restriction of access to personal information on a need-to-know basis;
- regular software updates and security patching;
- contractual confidentiality and security obligations on our service providers.
In the event of a confidentiality incident presenting a risk of serious injury, we will notify the Commission d’accès à l’information du Québec and the affected individuals as required by Law 25.
Your Rights & How to Exercise Them
Subject to applicable law, you have the following rights regarding your personal information:
- Right of access: obtain confirmation that we hold information about you and a copy of that information.
- Right of rectification: request correction of inaccurate, incomplete, or ambiguous information.
- Right to withdraw consent: at any time, where processing is based on your consent (for example, marketing emails or non-essential cookies).
- Right to deindexation / cessation of dissemination: in the circumstances provided by Law 25.
- Right to data portability: receive computerized personal information that you have provided to us in a structured, commonly used technological format (effective under Law 25).
- Right to be informed about the use of automated decision-making.
- Right to lodge a complaint with the Commission d’accès à l’information du Québec at www.cai.gouv.qc.ca.
To exercise any of these rights, please send a written request to our Person in Charge of the Protection of Personal Information at support@kaboommontreal.com, mentioning your name and the email address used for your order. We will respond within the timeframes required by law (generally 30 days). We may ask for reasonable information to verify your identity before acting on a request.
Children
The Website and our services are not directed at children under the age of 14. We do not knowingly collect personal information from children under 14 without parental consent. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The “Effective Date” at the bottom of this page indicates when the policy was last revised. Material changes will be communicated through a notice on the Website or by email where appropriate.
Contact
For any question about this Privacy Policy or to exercise your rights, please contact:
Kaboom Auto-Tamponneuse inc. (Kaboom Montréal)
Person in Charge of the Protection of Personal Information: David Desjardins
364 rue de la Commune Est
Montréal, (Quebec) H2Y 1J3
Canada
Email: support@kaboommontreal.com
Website: https://www.kaboommontreal.com/
Effective Date & Governing Law
This Privacy Policy is effective as of 2026-05-01 and is governed by the laws in force in the Province of Québec, Canada, including the Act respecting the protection of personal information in the private sector (“Law 25”).